Privacy Policy - HotService

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Your privacy is our priority. This Privacy Policy explains how HotService collects, uses, and protects your personal information when you use our services.

Information We Collect

🔹 Account Information

Name, email address, username, and contact details you provide when creating an account.

🔹 Usage Data

Information about how you interact with our service, including pages visited and features used.

🔹 Technical Data

IP address, browser type, device information, and connection details.

🔹 Communication Data

Messages you send us through contact forms, support tickets, or other communications.

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To provide, maintain, and improve our services
Account Management: To create and manage your account and profile
Communication: To respond to your inquiries and send important updates
Security: To protect against fraud, abuse, and security threats
Analytics: To understand usage patterns and improve user experience
Legal Compliance: To comply with applicable laws and regulations

Information Sharing

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

Service Providers: With trusted third parties who help us provide our services
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
Your Consent: When you explicitly consent to sharing for specific purposes

Data Security

We implement industry-standard security measures to protect your information:

Encryption of data in transit and at rest
Regular security audits and monitoring
Access controls and authentication requirements
Secure data centers and infrastructure
Employee training on data protection practices

Your Privacy Rights

🔍 Access

Request copies of your personal data

✏️ Correction

Update inaccurate information

🗑️ Deletion

Request removal of your data

📤 Portability

Export your data in standard format

⛔ Objection

Object to certain data processing

⏸️ Restriction

Limit how we process your data

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. These help us:

Remember your preferences and settings
Analyze site traffic and usage patterns
Provide personalized content and features
Improve security and prevent fraud

You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymize it.

Children's Privacy

HotService is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and adequacy decisions.

Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. This privacy policy does not apply to those external services. We encourage you to review the privacy policies of any third-party services you use.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

Posting the updated policy on our website
Sending email notifications to registered users
Displaying prominent notices on our service

Data Protection Officer: For EU residents, you can contact our Data Protection Officer at dpo@hotservice.org for any privacy-related concerns.